Friendship Public Charter School operates a thriving network of college preparatory public charter schools. Headquartered in Washington, DC, Friendship serves over 4,000 students in preschool to grade 12 and guides a growing network of alumni to college completion annually. 80% of students come from low-income households. 98% are African American or Latino. The mission of Friendship Public Charter School is to prepare students to become ethical, literate, well-rounded and self-sufficient citizens by providing a world-class education that motivates students to reach high academic standards, to enjoy learning, to achieve success, and to contribute actively to their communities.
Friendship Public Charter Schools is seeking an Technical Support Specialist (TSS) who will assist the System Administrator in her/his roles and responsibilities. The TSS is responsible for providing technical support to the Friendship Schools user community in the areas of desktop equipment, including system configuration, troubleshooting, security, resource monitoring, audio visual equipment and the development of specialized educational support programs. Knowledge of troubleshooting internal technical infrastructure, including but not limited to, Microsoft environment (Windows 7, MS Office), networking, printing, wireless and audio visual technologies. Logs and tracks all calls using the Schooldude ticketing system, and maintains records and related problem documentation. Records appropriate resolution information. In troubleshooting PC hardware and software problems, demonstrates appropriate, on-going communication of issue status and customer follow through. A TSS ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal. The position also deploys new software/hardware and procedures that are thoroughly tested and fully operational. They train peers and users on software, hardware and IT procedures, which may include the development of training materials. Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions. Assignments include the regular use of computers to enter data, and other office machines. The Technical Support Specialist reports directly to the System Administrator.
FPCS’s policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. This policy applies to recruitment and hiring, training, promotion, compensation, benefits, transfer, layoff, termination and all other terms and conditions of employment. Employment decisions at FPCS are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience and suitability.
NO PHONE CALLS PLEASE.